Frequently asked questions
We are a professional language service provider and we always deliver what we promise. We maintain high ethical standards and we finish the work we start! We have also acquired the very latest technology so that we can provide you with time–saving solutions and cost-effective rates
Articles, user manuals, instructions, catalogues, certificates, balance sheets, videos and even websites – Wordminds can cover pretty much any communication related to our main fields of expertise: medical, technical, financial, legal and marketing.
Keeping the texts confidential is one of the golden rules of the industry. We sign NDAs with our clients and translators and honour them. Any failure to do so will be deemed a breach of confidentiality and shall be punished to the fullest extent of the law.
You’re here on our website already, so your quote is just one click away. Click the button below and fill in the form. You will get an immediate reply, with either the rate or details about the way we work. Getting a quote free and without obligation. You can also call us – our representatives are ready to help you anytime!
Currently there are three steps in selecting Wordminds translators:
a) CV screening, to check education, previous experience and background.
b) Proz profile and/or references, so we can understand how past clients’ opinion about the translator’s work.
c) Test translation, for a good idea of the quality that the translator can offer.
Our favourite is Memsource, but we also have experience with SDL Studio, Wordfast, MemoQ and Across. For QA purposes, we use Xbench.
We cover a wide range of formats and continue adding new ones according to our clients’ needs:
.doc, .docs, .dot, .dotx, .docm, .dotm, .rtf, .xls, .xlsm, .xlsx, .csv, .ppt, .pps, .pptx, .pptm, .pub, .pdf, .ttx, .xliff, .sdlxliff, .sdlppx, .tmx, .itd, .htm, .html, .txt, .po, .mo, .jpg, .png, .zip, .rar, .tbulic, .bak, .indd, .idml, .psd, .mqxliff, .mqxlz, .xlz, .txml.
If you don’t find your file format here, don’t worry – send us a file and we’ll try to find a solution!
Both. Most of our clients are companies, but we do work with individuals as well. Our services are client-oriented, so for us there is no difference as long as we have an agreement.
Generally, it can be done in one hour, unless the terminology is very specific and it requires a lot of research. However, there is some project management and review required, so we try to stick to 4+ hours as a deadline, as much as this is possible for the client. Exceptions can be made but these are always discussed individually.
At the moment we accept three payment methods: bank transfers, Paypal and Moneybookers. These are discussed depending on the client’s location and amount.